Terms of sale
Kham Pha guarantees the validity of prices, invoices or documents
provided to the Customer at the time of distribution. But rates may be an
adjustment in cases of force majeure (significant fluctuation in exchange
rates, newly enacted state tax, etc ...) and with or without advance notice to
Booking and confirmation
Upon confirmation of the trip, the guest should pay must at least a
deposit of 50% of the total cost of the trip (prerequisite for booking
operations). The balance will be pay one month before arrival in Vietnam or 10
days before the beginning of the program, without reminders from us. Otherwise,
Kham Pha reserves the right to cancel the trip and keep all the deposit.
- In case of registration less than one month before arrival or the
beginning of the program, the full price of travel is to be set up.
- Upon confirmation of service, an invoice will be issued to the Client
by the agency and will be sent to the Customer by e-mail.
In cash: only after agreement of both parties
All fees, bank transfer ones included, are the responsibility of the
Credit card: If paying by credit card, the Client shall make its own
rules when it passes through our offices during his journey.
From the payment of a deposit or balance from the Client, Kham Pha establish an
invoice that will be sent to the Client on or before the arrival of the
travelers to Vietnam.
Cancellation by the Customer
In case of cancellation by the Client and, for whatever reason, the
Customer agrees to pay the following cancellation fees:
- More than 30 days before the
beginning of the program: 5% of the
- 15 to 29 days before the
beginning of the program: 25% of the
- From 7 to 14 days before the
beginning of the program: 60% of the
- Less than 7 days before the
start of the program: 100% of the total
We advice to our customers to
contract with their insurer, a cancellation insurance.
Any refund from the agency will
be made by bank transfer. The bank charges will be at the customer's expense.
Cancellation by the agency
The contract between the services provided by the agency may be
canceled by us for reasons related to a situation of force majeure, political,
health, natural disasters, aircraft, etc.. In all cases of cancellation,
registrants are fully refunded but cannot claim any compensation.
- In case of difficulties, both parties shall endeavor to seek an
amicable solution to their dispute. In case of disputes and / or complaints,
"International Arbitration Centre of Vietnam" under the "Chamber
of Commerce and Industry of Vietnam" will be solely responsible.
In the case of a change program operated by us without any external
constraints and causing changes in services, the agency will provide
participants Compensatory services or refund for services not provided or for
services provided under a lower standard than originally planned. Of course, in
the case of exceptional circumstances (outside of human control) resulting in a
change program, the agency will do its best to find an alternative but cannot
be held responsible for any possible additional costs. On the other hand, it is
understood that the agency operates as an intermediary between the participant
and the various service providers (airlines, hotels, transport operators ...).
The counter can therefore in no way be held responsible for failure of a third
party and should not be confused with the various service providers, which, in
any event, retain their own responsibility. In the case where the program
should be reviewed (eg flight cancellation.) The agency will do its best to help participants find
alternative flight or alternative means of transport but cannot be held
responsible if this causes additional costs .
Both parties also understand that any action the participant falls
outside the scope of the program or contract approved by both parties can not
in any case be subject to the responsibility of the agency
We advice the participant to purchase travel insurance.
Passport and Visas
It is the responsibility of the participants to have a passport and a
valid visa for the duration of your stay.